At Rabbit Hole Hay we do everything in our power to ensure you receive the best quality hay available on the market. Because of that commitment we offer a 100% satisfaction money back guarantee. Hay is a natural product, so the quality can vary slightly from season to season based on the weather and the conditions the hay is grown in.
Also, very occasionally, we have a customer call because they have discovered a mouse or a rat, or even a bird in their hay. First of all, yikes! Your job is to throw it away and we will send you a replacement.
If you are curious how this happens, the simple answer is that we receive our hay in 100 pound bales directly from the farm and package it to provide you with the amount that you ordered. While we try to make sure this doesn’t happen, occasionally in our larger boxes, something sneaks by. At least you know it came straight from the farm! Oh, and sorry again.
We want to take care of you and your pet. If something isn’t right, send us a message. . If there is a way we can fix what’s wrong then we will. It is important to us that your experience is amazing when you order from us.
Sometimes things happen and just don’t go right. When that happens, we will make things right. Guaranteed.