Ultra Premium Soft Timothy Hay

Shout out to Viviana who went above & beyond to ensure hay was delivered Fed-Ex 2-Day to me at an Airbnb where I was out-of-state after I had to leave town suddenly for a death in the family.

My little dwarf rabbit Henry LOVES the Ultra Premium Soft Timothy Hay and refuses to eat similar hay from other companies. Very grateful!

The most recent box of hay I received was not soft. It was mostly hard stems and course pieces. Not the usual quality I have received in the past.

I've tried and tried over the last months?years? to get a good bag of yalls soft timothy again. It used to be amazing, premium, the best I could find. But for so long now I've gotten nothing but sticks, short pieces (2 inches max), just nothing usable..I've tried ordering here, from Amazon, from Chewy...more of the same. I don't understand how it's soooooo far from what I once was getting. This last bag (Amazon, but shouldn't matter as it's still RHH) about put me over the edge. I felt like crying. Its just so so bad. I feel for my boys who know the bag and sit there in anticipation, only to get some shake and have me hovering over them, picking out these pointed sticks so they don't hurt themselves. I don't get it!!! When we first tried yall, the hay was perfect. I don't use that term lightly. Now its barely salvageable. So much throw away, and that's not to mention the time wasted waiting for it to arrive, then to be disappointed again. I just keep thinking, maybe if I try one more time, we'll get a good bag! I'm not financially in a position to keep ordering and hoping, I need to be sure it'll be the premium hay as advertised. I guess my luck ran out long ago. I miss the days of long strands of green, fresh smelling hay and little to nothing wasted. Just so, so beyond disappointed. (Picture shows length of longest pieces and above them, the amount of rock hard, inedible sticks picked from that tiny portion of hay)

I had been purchasing third cutting Timothy hay from a competitor of rabbit hole. There were quite a few times where the hay was not consistent. It was dry and my bun Oliver wouldn’t eat it. I came across Rabbit Hole on Instagram and what was nice as you could order a small sample which I did. Oliver was elated. He ate so much hay. Needless to say I’ve been re-ordering every 4 to 6 weeks the third cutting Timothy hay and it’s so fragrant and as soft as can be.

Our picky Bun Otie cannot get enough of this hay! He has never eaten this much hay in one day and we are thrilled. He is now 5 years old, and we can tell that he feels great. We've had the frightening experience of GI stasis, so we know how important hay is to his diet!

I ordered samples of medium, coarse, and soft Timothy hay. My bunny stopped eating his original hay, and I had to find something else. I tried other brands and also orchard grass, but he wouldn't eat any hay. He only ate pellets and greens until I gave him the soft timothy hay to try from the sample, and he went crazy over it. He didn't like the medium one and coarse as much, but he loves the soft kind. I decided to order 20 lbs of it, which just arrived, and he still loves it.

My buns can’t stop eating this hay! Both adopted buns (brother & sister & free roam ) LOVE it & he attacks it the minute I put it in their bowl. She’s right behind & digging for her favorite crunchy pieces!

OMB, our Oliver got so picky with his hay! Low and behold we purchased the 3rd cutting Timothy hay and he has almost eaten the entire 2 lb bag! I ordered another bag immediately and today I will order 5 lb bag!
Thanks for the fabulous hay...it's BUNDERFUL!

This is the only hay my picky eater will eat! So happy we found your awesome product!

It pains us to leave this review because we adore RHH. But enough is enough. Why is it that RHH continues to struggle with harmful thorny thistle in its soft timothy hay when no other mainstream, small animal hay companies seem to have this problem? In our experience, this has been occurring off and on since the pandemic. While we very much appreciate the stellar customer service reps who are quick and kind to send replacement boxes, the fact is… we don’t want replacements… we simply want the problem addressed! The thought of rabbits getting painful thorns getting stuck in their gums—or worse, their esophaguses—is unbearable. And I guarantee there are many rabbit owners who are not seeing the tiny pieces of this weed and are feeding it to their bunnies. RHH, our thorn-riddled fingers and our rabbits BEG you… work with the farmers of these fields that keep producing this horrid thistle & get it eradicated. Customers who pay a premium price for a hay marketed as “premium” should not have to repetitively deal with this.

The first time I bought hay from Rabbit Hole Hay was on February 6, 2018. I was actually their first Canadian customer at the time, and my boy was 4 years old. I bought the Ultra Premium Coarse Timothy, and my boy was eating it for 5 years. Then, about 2 years ago, I switchched him to the Ultra Premium Medium Timothy Hay. Then on September 18, 2025, I switched him to the Ultra Premium Soft Timothy Hay. He had actually reached a stage, where he was unable to chew rough hay, so the Soft Timothy saved his life. I cant say enough about the amazing customer service and professiolism of Jason Kruger, one of the cofounders of Rabbit Hole Hay, as well as the rest of the staff working there. Thank you all so much for being part of our journey as bunny parents.

It wasn't as good as the last shipment, but the bunnies are still eating it. I had actually stored the last box for some time before breaking it open. I was very impressed it was moist and green. This last box was very dry and very green; it looked artificially green! Surely that's not possible? Still..this is the Only hay my three rabbits will eat.

I was buying the ultra soft from another seller but I switched to their new bigger size and it was either a bad season or they put the wrong stuff in. Luckily I’d ordered a bag of this one. Not only have I not had hay splinters, the piggies like it just as much as the previous brand before the bigger size.

Love, LUV, LOVE this hay...so soft,lush and green! My rabbits won't eat any other hay :)

Soft Timothy is the only hay my 5 bunnies will eat! They literally eat their “body size” amount of hay everyday and much more. Yes, there was one shipment that was subpar, but Jessie to the rescue! Got the replacement box and it was magic! Thank you!

We just got our replacement box of hay and it's perfect. There are long, wide flat leaves with just a little stem that our bun loves. Thank you so much for your help, Jessi!

Thank you for sending me a replacement. The first hay box was thin and mostly brown (picture has a lot of brown leaves), my rabbits don’t want to eat that batch. Jessi was so kind to assist me before going to her vacation and sent me a different batch (mostly green, flat leaves, some stem) . My rabbits eating more hay again. Thank you Jessi and to your whole team.

The soft timothy hay has been really consistent for us the last year+ but it looks like the batch may have shifted recently. There are almost only long, thin, leaves in varying shades of green and brown. Sadly, this isn't a texture our bunny will eat. I wanted to post a photo in case others look to the reviews as they're getting their orders in to see what the batch is looking like. There are no wide leaves or stems like we've been used to.

My last order is on Nov 18. When shipped to here, I found the hay is a bit humid.
Main reason is because the pack is not properly wrapped.
Then I think the smell gone and obvious allow wet air came in.
Obviously, my rabbit are not showing interest in it.
When compare to the previous boxes, the response is obviously not the same.
So, I am not satisfy with the quality of this box of hay.